Refund Policy

Refund & Return Policy

Effective Date: 03/24/2026

This Refund & Return Policy applies to all purchases made through LuxOnCentral (“Company,” “we,” “our,” or “us”) via our website hosted on the Wix platform.

By placing an order on www.luxoncentral.com, you agree to the terms outlined below.

1. Nature of Products & All Sales on Consumables

LuxOnCentral sells ingestible and consumable products. Due to health, safety, and regulatory compliance standards, we maintain a strict no-return policy on opened items.

We do not accept returns, refunds, or exchanges for any opened or used consumable products.

This includes, but is not limited to:

Mushroom gummies and chocolates
Hemp-derived products
Edibles or ingestible goods of any kind

Once a consumable product has been opened or used, it is non-returnable and non-refundable under all circumstances.

2. Returns on Unopened Items (Limited Eligibility)

We may, at our sole discretion, accept returns on unopened, unused, and factory-sealed items within 7 days of confirmed delivery.

To qualify:

Item must remain sealed in original packaging
Item must not be altered, damaged, or tampered with
Valid proof of purchase is required

Important:

A return request must be submitted and approved before sending any item back
Unauthorized returns may be refused and not refunded

Customers are responsible for return shipping costs unless otherwise stated.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.

Please include:

Order number
Clear photos of the product and packaging

Upon verification, we may provide (at our discretion):

A replacement shipment
Store credit
A refund to the original payment method

4. Non-Returnable Items

The following items are not eligible for return or refund:

Opened consumable goods
Any ingestible product not in original sealed condition
Gift cards or digital products
Clearance or final sale items
Products returned without prior authorization

5. Refund Processing

If a refund is approved:

Refunds are issued to the original payment method used at checkout (in accordance with Wix Payments and/or third-party payment providers)
Processing times may take 5–10 business days, depending on your financial institution

Shipping and handling charges are non-refundable, unless the issue was caused by our error.

6. Order Refusal, Limitation & Platform Rights

We reserve the right to:

Refuse or cancel any order at our discretion
Limit quantities purchased per customer
Deny returns that do not meet our policy requirements

All transactions are subject to Wix platform terms, payment processor policies, and fraud prevention measures.

7. Chargebacks & Fraud Prevention

Submitting a chargeback for items that violate this policy (including opened consumables) may result in:

Permanent account restriction
Refusal of future service
Submission of evidence to payment processors and financial institutions

We strongly encourage contacting us directly to resolve any issue.

8. ADA Accessibility Statement

LuxOnCentral is committed to ensuring that our policies and website content are accessible to all individuals, including those with disabilities, in alignment with the Americans with Disabilities Act (ADA).

If you experience difficulty accessing or understanding this Refund & Return Policy, or require it in an alternative format, please contact us and we will provide assistance promptly.

9. Limitation of Liability

To the fullest extent permitted by applicable law, LuxOnCentral shall not be liable for:

Improper use of products
Failure to follow product instructions
Allergic reactions or sensitivities

Customers are responsible for reviewing product ingredients and usage guidelines prior to consumption.

10. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

For return requests or questions:

Email: luxoncentral@protonmail.com
Website: www.luxoncentral.com